Protection of consumer rights when imposing services
How we working
NEWLEX company will help in cases when you are denied the provision of services without paying for additional services.
Our concern is the protection of the consumer's right to free choice.
Dispute resolution on additional services
We will stop the imposition, we will make a claim to the contractor, and if it does not help, we will restore justice through the court
Consulting
We will provide a free consultation, tell you where you can apply and what to do
Great experience
We constantly provide services to clients who are brazenly imposed additional services by a medical center or an insurance company, we have extensive experience in resolving such disputes
Price for our services
Heads of our team's directions
Gravirov Nikolai
Managing Partner
Experience more than 15 years
Key skills:
Graduated from the Moscow State Industrial University, as well as the Russian Academy of Justice.
Legal practice for more than 15 years.
Expert in the field of contractual, corporate, international, as well as judicial block.
A professional mediator, and a specialist in pre-trial dispute resolution and support of complex negotiation processes.
Practicing arbitrator.
Paleyeva Maria
Chief Specialist in Judicial Work
Experience more than 6 years
Key skills:
Graduated from the Bachelor's degree of the Faculty of Law of the Financial University under the Government of the Russian Federation with honors, as well as the Master's degree of the Faculty of Law of the Financial University under the Government of the Russian Federation in the direction of "Lawyer in the field of financial control".
Extensive practical knowledge of both public and private law.
In-depth knowledge in the field of financial control.
The main specialization is the preparation and development of corporate documentation, procedural documents, interaction with government agencies.
Tatiana Soyuzova
Partner in the accounting field
Experience more than 25 years
Key skills:
- Since 2009, he has been an active Member of the Institute of Professional Accountants of Russia.
- More than 25 years of continuous practice in Accounting.
- Professional accountants undergo professional development every year.
- Specialized higher financial and accounting education.
- During his professional practice, she has extensive experience in the field of accounting business support in various fields: cargo transportation, services, both wholesale and retail trade, construction, medicine and other areas.
Vladimir Bogdanov
Director of Sales and Marketing Department
Experience more than 7 years
Key skills:
- Graduated from the DNK Academy of System Business.
- For more than 7 years he has been engaged in the development of sales departments and the creation of marketing strategies for small and medium businesses.
- Multidisciplinary experience in managing and supporting marketing companies with a combined budget of more than 3 million per month.
- Extensive practice in the main specialization – automation of business processes, including building sales departments, and marketing.
- Experience in organizing complex commercial processes in the IT field, production, as well as consulting.
Clients and partners
Consumer protection when imposing services in Moscow is such a popular service that sometimes the question arises involuntarily, are sellers/ performers aware at all that forcing a buyer / client to purchase a product or service he does not need is infringement of rights?
Not all buyers are aware of their rights in this area. And even among those who are aware, there are those who do not want to enter into legal proceedings and defend their rights.
For imposing additional paid services, it is possible and necessary to hold unscrupulous sellers accountable. This is especially sinned in the field of banking, credit and insurance services. But this is not uncommon in the field of education, medicine, cosmetology, technical control and so on.
A person who makes a purchase, according to the law, has consumer interests, the violation of which is illegal. These rights and interests include:
- The ability to choose a product or service without any compulsion - both direct (we won't sell it if you don't take it) and indirect (no one has ever left without it, happiness is impossible without it).
- The ability to acquire in the absence of imposition.
- The possibility to terminate the transaction and demand compensation for the costs incurred for the purchase of unnecessary and unclaimed goods or services.
How to understand that something is being imposed on you? Carefully look at the contract:
- some additional service or the order of a certain work is imputed to you as the acquirer in the obligation;
- the document does not contain a clause granting the right to refuse an additional service;
- the agreement immediately states consent to receive an additional service, you only need to sign it (that is, the option of selling without it is not provided at all);
- even if the service is really necessary, it is impossible to choose its contractor and change the payment method;
- you are offered discounts and benefits in return for agreeing to an additional service.
If you doubt whether the seller's offers are legitimate, you can contact a lawyer for advice. You have the right to take the proposed contract with you, and not sign it on the spot.
- The lawyer will act as follows:
- he will study the contract and its terms,
- communicate with the seller, and then with the administration,
- make and file a written claim,
- contact Rospotrebnadzor,
- collect evidence and file a lawsuit in court.
The result of the court proceedings may be a refund of the full amount spent on the unclaimed service, a fine of 50% of this amount paid in your favor, as well as compensation for moral damage. Also, the organization may also be fined by relevant departments (the seller faces an administrative fine).
And it's not just about getting the loss back. Do not allow your rights to be violated and your interests as a client to be infringed. Your demand for freedom of choice and independent decision on what you are going to purchase is legitimate!
But in order not to engage in doorsteps and disputes with the seller yourself, contact a lawyer - he is savvy in these matters, has the necessary experience, and his actions will be as effective as possible.
Do you still have questions?
Contact us
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